3 simple steps
Request by email
Entre em contato pelo trocas@bacana.com.br ou WhatsApp com o assunto “Troca — Pedido #XXXXX” e fotos do produto.
We send a free label
Em até 24 horas úteis confirmamos o pedido e enviamos a etiqueta de postagem. Você só paga por defeito de arrependimento em casos não cobertos pelo CDC.
Refund or exchange in 5 days
Após receber e inspecionar a peça, processamos a troca pelo tamanho certo ou o reembolso no mesmo método de pagamento.
What must be OK
- Unused, unwashed, unaltered product
- Original tag intact
- Appropriate packaging to prevent shipping damage
- Proof of purchase (receipt or confirmation email)
Attention: Custom products
Custom-made pieces do not accept returns for change of mind. Manufacturing defect? Exchange guaranteed at no cost.
Questions about exchanges
What is the request deadline?
7 calendar days from receipt per consumer law. For defects, 30 days.
Can a custom product be returned?
Not for change of mind. The exception is a manufacturing defect, exchanged at no cost.
How is the refund processed?
Via the same payment method. Credit card: up to 2 billing cycles. PIX/boleto: up to 5 business days.
What condition must the product be in?
Unused, unwashed, with original tag and proof of purchase.