Customer service
Register a question, complaint, exchange, suspension or cancellation. You get a protocol number immediately and our reply within 5 business days.
Who you are dealing with
- Registered name
- MUNDO BAKANA LTDA
- CNPJ
- 55.280.083/0001-01
- Address
- Rua Juca Mendes, 109 — Sala 1/2/3 e 4 — Vila Carrão, São Paulo/SP, CEP 03428-020
- Phone
- (11) 6306-9959
- administrador@mundobakana.com.br
How to reach us
administrador@mundobakana.com.br
Available during business hours
Form with protocol number
Issues a protocol number immediately
Business hours
Monday to Friday, 9am to 6pm (Brasília time)
Our commitment
Immediate confirmation of receipt, with a protocol number.
A reply within 5 business days.
Open a support request
Fill in the details below. On submit you get the protocol number immediately on screen and by e-mail.
Right of regret and cancellation
You may withdraw from the purchase within 7 calendar days of delivery, under art. 49 of the Brazilian Consumer Code. Made-to-order personalised products are not eligible for withdrawal once production has started — except for manufacturing defects, artwork errors on our side, or a mismatch with the order, where an exchange or a full refund is guaranteed.
Request a cancellationAddress for returns
Before shipping anything back, open a request to get the instructions and a protocol number. Shipments without one may not be identifiable.
Rua Juca Mendes, 109 — Sala 1/2/3 e 4 — Vila Carrão, São Paulo/SP, CEP 03428-020
See the exchange and return policyIf we cannot reach an agreement
We would rather resolve this with you directly, but you are entitled to go to the consumer protection bodies at any time. Have your protocol number at hand.